Compassion - A TED Talk by Karen Armstrong
Posted in Advocacy, Inspirational, TED
Friday, April 11th, 2008 by James S. Huggins

Tomorrow, I will be flying to Colorado to help a friend go back to California
(see http://JSH.us/helen)

Just a month ago I had helped her come from California to Colorado to try to start something new. That effort did not work. And now, I am working to undo what I did.

Lots of people ask me why.

Is it that I feel responsible? No. It is not.

Then, if not, why. Why take these actions? Why spend this money? Why do these things?

The answers are relatively simple.

1. Because she is a friend … someone I have known on the internet for 10 years … who I have corresponded with a lot, and helped a little, through many ups and downs.

2. Because I believe what I do might help (though I admit that I have been incredibly wrong before).

3. And because I feel compassion.

I’ve written previously about TED. (To see those prior posts, just go to http://www.myephemerae.com/category/ted/).

Today, as I prepare to travel, I wound this most recent TED video about compassion.

It seemed appropriate to share it today.

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the TED site with the video, just click here: http://www.ted.com/index.php/talks/view/id/234)

Bio of Karen Armstrong
http://www.ted.com/speakers/view/id/208

Transcript of the talk
http://blog.ted.com/2008/03/karen_armstrong_1.php

 

Go Ahead and Die: Insurance Pirates of the Health Care-ibean
Posted in Advocacy, Personal Interest
Friday, April 11th, 2008 by James S. Huggins

Email from colleagues passed me this video on You Tube. I found it humorous, and, unfortunately too close to the truth (at least as it relates to the problems).

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the YouTube page with the video, just click here: http://www.youtube.com/watch?v=xNuCfD5bICQ)

Links from this posting
http://www.consumerwatchdog.org

Getting a Seal to Pose
Posted in Humor, Photography & Video
Monday, March 24th, 2008 by James S. Huggins

I recently discovered the nature photographer Art Wolfe. He has a show called Travels to the Edge and posts small sections to YouTube. I found him through this short video which made me laugh out loud.

For more of his videos on YouTube just click here.

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the YouTube page with the video, just click here: youtube.com/watch?v=VY0MQyS3zaM)

Links from this posting 
travelstotheedge.com
youtube.com/results?search_query=art+wolfe

AOL Is Incompetent and Generally Sucks
Posted in Commentary, Customer Service
Sunday, March 23rd, 2008 by James S. Huggins

Ok. Not an original title. But I’m frustrated.

People who know me will tell you that I’m no fan of AOL. In fact, I believe that you ought to go out and register your own domain name and get yourself an address that you “own” … an address you can use for the rest of your life no matter what ISP you happen to use.

But back to AOL.

A while back I had another experience with AOL that just convinced me again that AOL Sucks.

I have a client who used to use AOL. I eventually convinced her to change and we moved to an alternative webmail provider that lets her and her staff work more professionally. (In case you are interested, it is http://www.Mailtrust.com. My client has been very pleased.)

They allowed their old AOL account to continue to run, checked it, forwarded new email to their new account, and told everyone who wrote about the new address. After a while the volume on the old account declined and they decided to cancel the AOL.

Unfortunately, at the time they cancelled, they had just returned from a vacation and the AOL account had a vacation message on it.

The result is that when you emailed this CANCELLED account, you didn’t get a bounce. Instead, you got the old vacation message.

Ok. I can see how a poor design and a lack of a comprehensive test plan could allow this, but I’d just call and get them to fix it.

The first problem was getting AOL to even understand the problem. They kept assuring me that my account was cancelled. The fact that it might still be working wrong after being cancelled took a bit of persuasion. Eventually they decided I needed tech support.

After repeating everything again tech support began to attempt to diagnose the problem. No it didn’t relate to AOL on my PC. No, it wasn’t an operating system error. No it didn’t have anything to do with my firewall. And after being on hold for a while the polite, but inexperienced tech support guy returned to tell me that it might be a server problem and could I please hold more.

After more holding, he returned again. He was right. It was a server problem. And get this, he’d managed to get the server people to promise to get it fixed within 3 months. THREE MONTHS!

I’m a patient person. But when I lose it, it is gone.

So … I called back to the billing department,

Then I had them reactivate the account to a free service and reset the password since no one at the client could remember the old one. (No charge for all this.)

Then I logged in and turned off the vacation message.

And finally, I called back and cancelled again.

The result is that everything is ok. But I spent 45 minutes I didn’t need to. And AOL spent all that time not being particularly helpful.

The most infuriating part of the whole thing was the tech guy trying to tell me that since he wasn’t in the server department, it really wasn’t his problem, and also since it was a server problem it really wasn’t a problem, and implying strongly that 3 months is an acceptable response time.

Customer service courses have preached for years that despite the silos employees live in, your customers don’t see silos. They see a company.

Maybe AOL should take some of those courses.

I’m Against Immunity for the Telecoms
Posted in Advocacy, Commentary, News, Privacy
Friday, February 1st, 2008 by James S. Huggins

I am totally and completely against President Bush’s attempt to excuse Ma Bell, Verizon and others for helping the government spy on us. The law says that if they have the proper court order they are already excused. And if they don’t, they shouldn’t have done it and should be held accountable.

There is a reason it is illegal for companies to help the government do illegal things. There are fundamental reasons not to excuse it.

Keith Olbermann recent Special Comment says even more.

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the YouTube page with the video, just click here: http://youtube.com/watch?v=wZ_kK8OOp4M)

Keith Olbermann: Special Comment Regarding FISA
    By Keith Olbermann
    MSNBC Countdown

    Thursday 31 January 2008

    Transcript

    And finally, as promised, a Special Comment - of FISA and the telecoms.

    In a presidency of hypocrisy - an administration of exploitation - a labyrinth of leadership - in which every vital fact is a puzzle inside a riddle wrapped in an enigma hidden under a claim of executive privilege supervised by an idiot - this one… is surprisingly easy.

    President Bush has put protecting the telecom giants from the laws… ahead of protecting you from the terrorists.

    He has demanded an extension of the FISA law - the Foreign Intelligence Surveillance Act - but only an extension that includes retroactive immunity for the telecoms who helped him spy on you.

    Congress has given him, and he has today signed a fifteen-day extension which simply kicks the time bomb down the field, and has changed nothing of his insipid rhetoric, in which he portrays the Democrats as ’soft on terror’ and getting in the way of his superhuman efforts to protect the nation… when, in fact, and with bitter irony, if anybody is ’soft on terror’ here… it is Mr. Bush.

    In the State of the Union Address, sir, you told Congress, “if you do not act by Friday, our ability to track terrorist threats would be weakened and our citizens will be in greater danger.”

    Yet you are willing to weaken that ability!

    You will subject us, your citizens, to that greater danger.

    This, Mr. Bush, is simple enough even for you to understand: If Congress approves a new FISA act without telecom immunity and sends it to your desk and you veto it - you, by your own terms and your own definitions, you will have just sided with the terrorists.

    Ya gotta have this law, or we’re all gonna die. But you might veto this law!

    It’s bad enough, sir, that you are demanding an ex post facto law which would clear the phone giants from responsibility for their systematic, aggressive, and blatant collaboration with your illegal and unjustified spying on Americans, under the flimsy guise of looking for any terrorists stupid enough to make a collect call or send a mass e-mail.

    But when you then demanded again, during the State of the Union address, that Congress retroactively clear the Verizons and the AT&T’s, you wouldn’t even confirm that they actually did anything for which they deserved to be cleared!

    ”The Congress must pass liability protection for companies believed to have assisted in the efforts to defend America.”

    Believed?

    Don’t you know?

    Does the endless hair-splitting of your presidential fine print, extend even here?

    If you, sir, are asking Congress, and us, to join you in this shameless, breathless, literal, textbook example of fascism - the merged efforts of government and corporations who answer to no government - you still don’t have the guts to even say the telecom companies did assist you, in your efforts?

    Will you and the equivocators who surround you like a cocoon never go on the record about anything?

    Even the stuff you claim to believe in?

    Silly me.

    Of course Mr. Bush is going to say “believed.”

    Yes, it sounds dumber than if he had referred to himself as “the alleged president,” or had said today was “reportedly Thursday,” or had claimed “Mission Accomplished” in Iraq.

    But the moment he says anything else, any doubt that the telecoms knowingly broke the law, is out the window, and with it, any chance that even the Republicans who are fighting this like they were trying to fend off terrorists using nothing but broken beer bottles and swear words couldn’t consent to retroactively immunize corporate criminals.

    Which is why the Vice President probably shouldn’t have phoned in to the Rush Limbaugh Propaganda-Festival yesterday.

    Sixth sentence out of Mr. Cheney’s mouth: The FISA bill is about, quote, “retroactive liability protection for the companies that have worked with us and helped us prevent further attacks against the United States.”

    Oops.

    Mr. Cheney is something of a loose cannon, of course.

    But he kind of let the wrong cat out of the bag there.

    Because Mr. Bush - and the corporations he values more than people - didn’t want anybody to verify what Mark Klein says.

    Mark Klein is the AT&T whistleblower who appeared on this newscast last November, who explained, in the placid, dull terms of your local neighborhood I-T desk, how he personally attached all of AT&T’s circuits - everything carrying every phone call, every e-mail, every bit of web browsing - into a secure room…

    …Room Number 641-A, at the Folsom Street facility in San Francisco - where it was all copied so the government could look at it.

    Not some of it; not just the international part of it; certainly not just the stuff some truly patriotic and telepathic spy might be able to divine had been sent or spoken by or to a terrorist.

    Everything.

    Every time you looked at a naked picture, every time you bid on eBay, every time you phoned-in a donation to a Democrat.

    ”My thought was ‘George Orwell’s 1984,’” Mr. Klein told me, reflecting back, “and here I am, being forced to… connect the Big Brother machine.”

    You know, Mr. Bush, if Mr. Klein’s “Big Brother Machine” - the one the Vice President conveniently just confirmed for us - if it was of any damn use at all at actually finding anything, you could probably program it to find out who started that slanderous e-mail about Barack Obama.

    Use Room 641-A to identify that E–assassin, sir, and I’ll stand up and applaud you.

    Yeah, I’m holding my breath on that one, too.

    But of course, sir, this isn’t about finding that kind of needle in a haystack. This isn’t even about finding a haystack. This is about scooping up every piece of hay there ever was, and laying the groundwork for the next little job which you have to outsource to AT&T and Verizon.

    It was your Director of National Intelligence, Mr. McConnell, letting this one out of the same bag.

    The need for Homeland Security to stave off cyber-attacks against the government’s computer networks.

    And how do they do that, sir?

    By constantly monitoring the internet - the whole internet.

    And who actually, physically, does that, Mr. Bush?

    Right. The same telecom giants for whom you want immunity - Quickly. So quickly, you wouldn’t believe it.

    Because this previous domestic spying, and this upcoming policing of the internet - they may be completely evil, indiscriminate, unlawful. So you have to dress it up, as something just the opposite.

    It isn’t evil… it’s “to protect America.”

    It isn’t indiscriminate… it’s “the ability to monitor terrorist communications.”

    It isn’t unlawful… it’s just the kind of perfectly legal thing, for which you happen to need immunity!

    There’s yet another level to this, and here we move from Big Brother… to Sleazy Son.

    Mr. Bush’s new Attorney General, Mr. Mukasey, the one who has already taken four different positions on water-boarding, and who may yet tie that record on this subject of telecom immunity - he has a very personal stake in this.

    There happens to be a partner in the law firm of Bracewell and Giuliani, named Marc Mukasey. And Bracewell and Giuliani and the Attorney General’s son Marc, just happen to represent… Verizon.

    You know, Verizon - Telecom Giant.

    And all of a sudden this is no longer just a farce in which “protecting the telecoms” is dressed up for us as, ‘protecting us from terrorist conference calls.’

    Now it begins to look like the bureaucrats of the Third Reich trying to protect the Krupp Family industrial giants by literally re-writing the laws for their benefit.

    And we know how that turned out: Alfried Krupp and eleven of his directors were convicted of War Crimes at Nuremburg.

    Nevertheless.

    For those of us watching a President demanding this very specific law (the one the Germans had was called the “Lex Krupp”) there is one surprising bit of comfort in all this:

    Clearly, Mr. Bush is at his hyperbolic worst here.

    Consider how his former chief of staff Andy Card came on and scolded Chris Matthews and me after the State of the Union address.

    ”The President’s address tonight was very important,” Card said, “because it really was a sobering call to reality for us.

    ”And the reality is, we have an enemy who wants to hurt us. The primary job of the president to protect us.

    ”He talked about protecting us. He talked about the needs to have the tools to protect us.”

    Indeed, Mr. Bush.

    The primary job of any president is to protect us.

    Not just those of us who own Internet and Telephone companies - All of us.

    And even you, sir, with your intermittent grasp of reality… even with your ego greater than a 100-percent approval rating… even with your messianic petulance - even you could not truly choose to protect the corporations instead of the people.

    I am not talking about ethics here. I am talking about blame.

    Even if it’s you throwing out the baby with the bathwater, Mr. Bush, it still means we can safely conclude… there is no baby!

    This is not a choice of protecting the telecoms from prosecution, or protecting the people from terrorists, sir.

    It is a choice of protecting the telecoms from prosecution, or pretending to protect the people from terrorists.

    Sorry, Mr. Bush. The eavesdropping provisions of FISA have obviously had no impact on counter-terrorism, and there is no current or perceived terrorist threat, the thwarting of which could hinge on an e-mail or a phone call going through room 641-A at AT&T in San Francisco next week or next month.

    Because if there were, Mr. Bush, and you were to, by your own hand, veto an extension of this eavesdropping, and some terrorist attack were to follow, you would not merely be guilty of siding with the terrorists, you would not merely be guilty of prioritizing the telecoms over the people, you would not merely be guilty of stupidity, you would not merely be guilty of treason… but you would be personally, and eternally, responsible.

    And if there is one thing we know about you, Mr. Bush, one thing that you have proved time and time again under any and all circumstances, it is that you are never responsible.

    Good night and good luck.

(Transcript courtesy of Truthout.org)

A Very Small House
Posted in Humor, Personal Interest
Sunday, January 27th, 2008 by James S. Huggins

Think your house is small?

Bet this one is smaller.

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the YouTube page with the video, just click here: http://www.youtube.com/watch?v=h70WhcHSom0)

Expressing Your Gratitude to Our Soldiers
Posted in Advocacy, Inspirational
Tuesday, January 15th, 2008 by James S. Huggins

Have you ever wanted to say “thank you” to soldiers you encounter in your life.

We may hate the war. We may think our politicians are clueless.

But the soldiers are doing their duty. And, I don’t know about you, but I’d like a way to say thanks.

The Gratitude Campaign exists to give us that.

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the YouTube page with the video, just click here: http://www.youtube.com/watch?v=MSfFYxSdKdo)

Amazon.com and Customer Service
Posted in Customer Service
Saturday, January 12th, 2008 by James S. Huggins

Back on 06.Jan I was posting about Circuit City losing a bunch of money by firing 3,400 people who worked there and knew what they were doing and replace them with cheaper, and much less knowledgable, sales clerks.

That is not “customer service” in my book.

As I noted there, BestBuy was making lots of money because they understood customer service … they hired people and then trained them so they would know their stuff.

And, as I had posted just a bit before, my favorite computer store, MicroCenter understands customer service. Their employees know their stuff.

Now I’ve discovered a New York Times article about Amazon.com and customers. In this article, Joe Nocera, a New York Times columnist, tells how he didn’t get his PlayStation 3 from Amazon.

It seems it was shipped. It was delivered. His neighbor signed for it. And then, his neighbor, trying to be helpful, set it outside his door where it was stolen. Now remember … it was signed for.

Anyway, Joe called Amazon and asked for a replacement. As Joe said …

In my heart of hearts, I knew I didn’t have a leg to stand on. I was pleading for mercy.

The Amazon rep, listened, and then …

 After assuring himself that I had never actually touched or seen the PlayStation, he had a replacement on the way before the day was out. It arrived on Christmas Eve. Amazon didn’t even charge me for the shipping. My son was very happy.

 Joe goes on to tell all about Amazon and Jeff Bezos and Jeff’s obsession with the customer, with customer service and with what drives the customer experience.

Amazon.com’s margins are low, but their customers are loyal. They don’t do what makes money this quarter … they do what makes money year after year.

They train and empower their customer service reps so that they can agree to reship a $500 product … and land millions of dollars worth of free PR in the New York Times.

Are You Tired of Being Broke?
Posted in Humor, Marketing, Technology
Tuesday, January 8th, 2008 by James S. Huggins

Are you tired of being broke? Are you tired of email spam asking if you are tired of being broke? Are you tired of everyone trying to make money by trying to sell you a way to make money?

Then check out this parody.

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the YouTube page with the video, just click here: http://www.youtube.com/watch?v=PPsUmhqncAg)

Here Comes Another Bubble - V1.1
Posted in Copyright, Humor
Monday, January 7th, 2008 by James S. Huggins

A while back, a group called the Richter Scales created a video called Here Comes Another Bubble. It is a clever parody song using the music from We Didn’t Start the fire.

However, it was quickly taken down because of a DMCA request claiming copyright violation.

I posted about this back on 14.Dec.2007 at www.myephemerae.com/here-comes-another-bubble.

You can read about why it was (probably) taken down at this page on Valleyag.com: valleywag.com/tech/online-video/here-comes-another-takedown-332666.php

More information and commentary (particularly of interest to photographers) is at Here Comes Another Fair Use Dispute (12.Dec.2007: www.jmg-galleries.com/blog/2007/12/12/here-comes-another-fair-use-dispute).

Now, the Richter Scales have responded. They have posted V1.1 of the video back onto YouTube and provided full credit to all the images both in the video itself and also on a credits page on their site: richterscales.com/bubble_credits

Lane Hartwell, the artist who originally objected, has a page about the issue here: fetching.net/2007/12/my-statement-regarding-the-new-version-of-the-richter-scales-video

The Richter Scales comment is here: www.richterscales.com/blog/2007/12/announcing-bubble-version-11.php

(Depending on your browser security settings, may need to click twice to start the video. If you are receiving this via email, or want to open the YouTube page with the video, just click here: youtube.com/watch?v=I6IQ_FOCE6I) 



 

Click here to receive updates to my blog via email

Add to Yahoo Reader Add to Google Reader or Homepage Subscribe in NewsGator Online Subscribe in Rojo Add My Ephemerae to Newsburst from CNET News.com Add to My AOL Subscribe in FeedLounge Add to netvibes Subscribe in Bloglines Add to The Free Dictionary Add to Plusmo Subscribe in NewsAlloy Add to Excite MIX Add to netomat Hub Add to Webwag Add to Attensa Add My Ephemerae to ODEO Subscribe in podnova Subscribe using PodCastReady.com Add to Pageflakes