It’s a simple but very sad story. Dr. Libshitz want to get an account with Verizon to have DSL.

Verizon wouldn’t let him use his own name. Specifically Verizon’s computer objected to 4 … count’em 4 … characters in the doctor’s last name.

Ok. Computer’s aren’t perfect. But come on. It shouldn’t take an act of the gods to get this sorted out. The problem wasn’t the computer saying “no”. The problem was that no person would override it and say “yes”. Every person thought their job was to do what the computer told them to do.

GIVE ME A BREAK!

Verizon should put this story of incompetence in their new employee orientation for every single member of their customer service team.

Read the story here
http://www.philly.com/philly/hp/news_update/26089374.html 

(A special thanks to Jim Huggins (no known relation) for posting this here
http://jkhuggins.livejournal.com/96029.html?view=149021)