Today, I received one of my favorite mailings … Lauren Weinstein’s Blog … You can read the posting here: http://lauren.vortex.com/archive/000448.html

It seems that the people who designed T-Mobile’s services didn’t do what I would consider “a good job”. As Lauren explains:

All callers who hear your personalized voicemail outgoing message are then offered the opportunity to send a numeric page (”press 5″). Unfortunately, this paging prompt is presented to everyone hearing your voicemail message, even when you have paging turned off — which is in fact the default state.

I couldn’t believe this so I called T-Mobile. Guess what … it is worse than that.

Their system actually does let you turn off the paging. However, note: even if you turn off the paging it keeps telling people they can page you!!

In my private correspondence with Lauren, it seems that their support people didn’t, at least at first, see the problem. They thought that turning it off was enough. The problem isn’t that you can’t turn it off. The problem is that even if you do, it keeps prompting people to page you.

I wonder how long this will take to get fixed.